How to Assist a Student of Concern

As a faculty or staff member, you play an important role in the lives of students on a daily basis. Whether serving as an instructor, advisor or mentor you are a critical resource and often the first to identify that a student may be experiencing challenges. Recognizing that some students openly share their problems with you, while others may be less forthcoming or not yet understand the complexity of their actions, your assistance in recognizing the signs that indicate the psychological or emotional distress and how to respond effectively, allows you to better advocate and support students. Additionally, being able to identify when an issue is academically related and better suited to be handled by the faculty/instructor of record or within the College is equally as important in assisting students to understand appropriate behaviors and expectations.

Concern Strategies to Address Contact Information
Student is making inappropriate comments/disrupting class

Instructor should meet with the student to discuss specific directives or expectations outlined in the syllabus

If behavior continues instructor should refer student to DSST or SCCS depending upon nature of disruptions

Department of Student Support & Transitions
dsst@fsu.edu
850-644-2428

Student Conduct & Community Standards
sccs@fsu.edu
850-644-5136

Student has not turned in assignments/logged into Canvas

Instructor should email student to check in, suggest a meeting via zoom, offer support and determine if additional campus supports are necessary

If student indicates medical or mental health concerns refer to Case Management Services

Proactive Referral and Engagement
stackett@fsu.edu
850-645-4047

Case Management Services
casemanagement@fsu.edu
850-644-9555

Student sent me an email identifying stress/anxieties/mental health concerns

Instructor replies to student to ask if they are in need of campus supports

Based on student response (or lack of response) refer student to Case Management Services, Counseling & Psychological Services, and submit a report to report.fsu.edu

Case Management Services
casemanagement@fsu.edu
850-644-9555

report.fsu.edu

Counseling & Psychological Services
850-644-TALK (8255)

CHAW Wellness Coaching
850-644-4567

Student is presenting disorganized thoughts

Are the thoughts alarming or disturbing? If so, submit a report.fsu.edu and call DSST

Connect the student to the Counseling & Psychological Services

If the disorganization appears to be time management, sleep deprivation, or the reason is unclear it is helpful for the faculty member to reach out to the student to inquire if everything is ok, and if they can be of assistance.

Department of Student Support & Transitions
dsst@fsu.edu
850-644-2428

report.fsu.edu

Counseling & Psychological Services
850-644-TALK (8255)

CHAW Wellness Coaching
850-644-4567

Student reports being a victim of a crime

Submit a report.fsu.edu, refer student to Victim Advocate Program for support

If you determine that the information provided by the student involves a Title IX situation report information to Title IX office via report.fsu.edu

Victim Advocate Program
victim-advocate@fsu.edu
850-644-7161 (24/7)

report.fsu.edu

Student has reported something that may trigger my responsibility as a mandatory reporter

Submit a report at report.fsu.edu

Refer the student to the Victim Advocate Program

Victim Advocate Program
victim-advocate@fsu.edu
850-644-7161 (24/7)

report.fsu.edu

Student is demonstrating change in hygiene, change to personality, lethargic/depressed affect

Reach out to the student and ask if they are available to meet with you

In the meeting, express a concern for student's wellbeing and ask if the would benefit from additional support from the University

Refer the student to Case Management Services and Counseling & Psychological Services

Case Management Services
casemanagement@fsu.edu
850-644-9555

Counseling & Psychological Services
850-644-TALK (8255)

University Health Services
850-644-4567

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Last Updated: July 24, 2024